Frequently asked questions

Q1. Is buying tickets safe on your Website?
Yes, buying tickets via the Sport City Events website is very safe as we do not hold any client information on our website. We ensure the safety of our clients personal and billing information at all times.

Q2. How do I know that my credit/debit card details are safe when booking online?
When booking online payments are processed directly by your bank or credit card provider, therefore no credit/debit card details are known.

Q3. Can I cancel for any reason after I have placed an order?
No, once you have placed an order there are no exchanges or cancellations.

Q4. How long will I have to wait for my tickets to be delivered?
Tickets are shipped out to you as soon as we have received them. They are sent via special delivery and need to be signed for at your end. Please note that tickets may not be with you until five days before the event.

Q5. Why is the price on the ticket different to what I paid and who decides the price?
The price quoted includes the face value plus a premium charged by the Source, with whom we have purchased these tickets from. A premium is charged to the face value of the ticket this is due to supply and demand of the current market value. We have multiple suppliers of tickets who have different costs; therefore price does vary and also change. However we aim to give you the best seats at the best price.

Q6. Where do you get your tickets from?
We source these tickets on your behalf from various suppliers within the industry.

Q7. Can I buy tickets that are not listed on your website or are for international events?
Yes, you can as our network of suppliers is worldwide.

Q8. I would like to sell tickets I have. Do you buy tickets?
Yes, as well as selling tickets we do also buy tickets for all major events. Please contact us via email explaining what tickets you would like to sell, or alternatively you can call our offices.

Non-Affiliations
For your information Sport City Events, is an independent, privately owned company engaged in the business of buying and selling tickets at a premium for sporting events, concerts and theatre. The amount charged over the face value of the tickets due to supply and demand of the current market value for sourcing sold out events.

Sport City Events Hospitality is not in anyway affiliated with any organisers of the event for which we obtain tickets.